Refund and Returns Policy
Review the return window, collection process, faulty-goods support and personalised-product exclusions before sending an item back.
Simple returns guidance if something is not right.
Review the return window, collection process, faulty-goods support and personalised-product exclusions before sending an item back.
1General Returns
Eligible items can be returned in original condition and packaging.
2Faulty Goods
Defective products can be assessed and resolved through customer support.
3Personalised Items
Custom printed or personalised products cannot be returned unless faulty.
Refund and Returns Policy
At SA Flag, we want you to be completely satisfied with your purchase. If you are not happy with your order, for reasons other than a defect, you may return it within 30 days of delivery.
General Returns
Items must be in their original condition and packaging.
You can contact our customer service team, and we will arrange a courier collection within 3-10 working days.
A returns form must be completed, stating the reason for return, and the goods must be packed securely in the original packaging.
For non-defective returns via courier, a R90 collection fee may apply.
Refunds will be processed in full. If the item was received as a gift, it can only be exchanged for another product of the same value.
Faulty or Defective Goods
If an item is faulty or defective, it may be returned within 6 months of purchase, provided:
- It has been used only for its intended purpose.
- It has been cared for according to the product instructions.
Personalised Items
Items that have been personalised or printed with a name or number cannot be returned or refunded unless faulty.
Please double-check sizes and details before requesting personalisation, as changes cannot be made afterward.
Ask us before you order.
For delivery timing, bulk quantities, returns questions or product guidance, send the SA Flag team your details and we will help you choose the right next step.
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