Privacy Policy

At SA Flag (www.saflag.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in line with the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal details: name, surname, contact number, email address, and delivery address.
• Order details: products purchased, payment preferences, and transaction history.
• Payment information: processed securely via Payfast (we do not store or have access to your card or banking details).
• Delivery information: shared with our courier partner, Bob Go, to fulfill your order.
• Website usage data: such as cookies, browsing behaviour, and IP addresses, to improve user experience.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Improve our website, services, and product offerings.
• Send you updates, promotions, or marketing communications (only if you have opted in).
• Comply with legal, tax, or regulatory obligations.

3. Sharing of Information

We respect your confidentiality and only share your information when necessary:

• With Payfast, for secure payment processing.
• With Bob Go, to arrange delivery of your order.
• With third-party service providers who assist us in operating our business (e.g., IT support, marketing services) under strict confidentiality agreements.
• When required by law or to protect our legal rights.

4. Data Security

• We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
• All payments are processed through Payfast’s secure, PCI-DSS compliant systems.
• While we do our best to safeguard information, no method of online transmission is 100% secure.

5. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your information (subject to legal and transactional requirements).
• Opt out of receiving marketing communications at any time.

6. Cookies & Tracking

Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser, but some features of the site may not function correctly.

7. Retention of Information

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: info@saflag.com
📞 Phone: +27 64 512 3761